Service With Intention

• A $50 deposit and credit card on file is required to book. This deposit is applied to the total cost of the groom.
• Deposits are refundable with at least 48 hours’ notice of cancellation or rescheduling.
• Cancellations made with less than 48 hours' notice will result in the loss of the deposit. 

 Vaccinations:

• All dogs must have a current rabies vaccination.
• Proof must be provided (via text or email) before booking the appointment.
   

Size Limit:

• Dogs must be under 40 lbs.
• Larger dogs may be accepted on a case-by-case basis.
   

Health & Behavior:

• Puppies, seniors, and special needs dogs are welcome when safe to groom.
• Service may be declined for:
  • Illness (vomiting, diarrhea, etc.)
  • Open wounds or injuries
  • Certain medical conditions
  • Severe or unsafe aggression
  • Pregnancy
• Clients must disclose any relevant health or behavioral issues prior to the appointment.

• Safety tools such as muzzles or grooming loops may be used only when necessary.
• If a dog is found to be severely matted, a shave-down may be required, and a matting waiver will be signed at check-in.
• Dogs found to have fleas will require a mandatory flea bath and a $50 decontamination fee 

• Weather and traffic delays may affect arrival times. Clients will be notified of any delays as soon as possible.
• VIP Access Program: Returning clients may choose to enroll in this program, allowing us to retrieve your pet using a key, door code, or other access method when you are not home.